Exceptional customer experiences through proactively seeking, selling and servicing business for a select group of BCAA products – primarily home and travel medical insurance. This will include, but is not limited, to handling in-store customers, seeking and generating new business opportunities, follow up calls and emails, creation of cross sell opportunities and referrals for this location and others, office administration, handling of all required documents for each policy sold and participation at community events as needed.

• Team Leadership
• Customer Experience
• Organizational Capability
• Financial Health

• Post secondary education at a recognized university or college,
• Insurance Agent Level 3 License,
• 3 current and consecutive years of general insurance experience, with 1 year experience in selling home and travel medical insurance,
• Demonstrated productivity, selling skills, and experience in providing exceptional customer experiences with limited errors and omissions,
• Proven business building skills,
• Excellent verbal and written communication skills,
• Fluent in use of applicable insurance systems, and
• Experience in leading and working effectively within a team environment. Demonstrated ability to work under pressure in an autonomous work environment, and proven ability to adapt to change.

• Knowledge of BCAA’s insurance products and systems,
• Completion of BCAA’s photo training,
• Completion of BCAA’s Total Membership Satisfaction 1, 3 and 4 courses or the equivalent “selling” and “customer service” courses,
• CAIB 1, 2 and 3,
• Training in negotiation, problem solving and collaboration, and
• Conversational Mandarin or Cantonese